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"Oops... we forgot about the users."

If I attend one more tech company meeting where NOBODY talks about the users/customers (or at least not a positive one), I'm throwing myself out the window of this trailer. Think long and hard right now about some of the company meetings you've attended where the entire effen meeting is about everything but what's good for the users. We talk about deliverables and budgets and TPS reports and why we all need to help keep the refridgerator clean and how "upper management" has a new policy and why filling out those timesheets really helps the company and how we didn't make our numbers last quarter and how somebody is taking more than their share on Bagel Morning Wednesdays and, oh yeah, don't forget the team-building workshop next Tuesday.

Gag me with a motivational poster.

Until talking about the users/customers/members/clients becomes the most important thing, we're going nowhere good. And no matter how many companies pay it lip service, the meetings tell the real story. It's staggering how many meetings I've been to where nobody is advocating for the users. Nobody. Yet everybody is advocating for ways to do what "upper management" wants or ways to save money or ways to... you know, many of you probably work in the companies I'm thinking of.

That doesn't mean that most of you don't think and care about the customer, it's just that you don't always get the opportunity to talk about it. It's hard being the first one to stand up in a meeting and say, "Um, excuse me, but we just made a decision that hurts the customers a lot, and... EVERYONE'S OK WITH THAT?" And who wants to be the one who stands up and asks, "And this helps the customers... how?" or the one who says, "Do you think we could all take a look at the customer feedback reports?" or the one who says, "Has anyone actually TALKED to a real user lately?"

Caring what the users think is something that just about any company claims to do, but even when they say it, what they really mean is, "Of COURSE we care what the customers think of us" when they should care about what the customer thinks of himself in relation to the product. It's the biggest companies that usually are the worst, since there are so many layers upon layers of mid-to-upper managers who are so far removed from the real users that they've got a distorted, naive, unrealistic, or just plain wrong idea of who their users are and what their users need and want.

But I hear it outside the big companies as well. It's the author who is writing the book to help his resume or gain visibility, so he focuses on what readers will think... of the author. It's the blogger who complains about not having the readers they deserve, but not once acknowledges that what the readers actually value (and decide is worth their time to look at) is what matters (assuming more readers is the goal--for most bloggers, it isn't). We make excuses. We blame everyone and everything but ourselves when it's so often not about the things we point to (ad budget is too small, marketing sucks, not enough funding, the A-list won't link to us, we're the wrong gender/race/age, etc.), but rather the simple fact that we just don't have enough respect for the people who are our users/readers/customers/members...

So, to help reinforce the message, I've made a couple of take-offs on the Buzzword/BS Bingo game (here's a marketing bingo card), where you go to a meeting and check off each BS/buzzword as it comes up. But since that's only reinforcing what's wrong with many of these meetings, I thought I'd make one that reinforces what's right... talking about the users. In this game, you check off a box when someone says something loosely related.

Better yet, randomly pick one of the boxes on the card and just say it, every 5 minutes ; )

CLUEFUL BINGO:

Customerbingo_1

And here's another bingo game, although like Buzzword Bingo, it is focused on what's wrong (but I still like it). It's a card that brings up a variety of ways we deflect responsibility for a product-that-does-not-respect-the-users by blaming everything but the fact that we just didn't take the users seriously enough. That we just didn't value their time, money, energy enough. There are, of course, scenarios in which things on the blame card are valid, and not simply excuses, but you can usually tell when someone (or some company) is either in denial or looking for a scapegoat.

Blame Bingo

Blamebingo

Whoa... guess I have a little 'tude about this, but it's frustrating trying to help companies who want passionate users when their culture keeps users as a low-priority background thread. But things are changing quickly--the days of "he who has the biggest marketing campaign wins" are just about over, and it's shifting to "he who cares enough to deliver what users really want wins." And that means the little one-person-start-up might have just as much chance to win customer hearts as the Big Guys.

Posted by Kathy on October 3, 2006 | Permalink

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Comments

Let's extend the game - anytime you get 4 boxes filled on the Bingo card you *must* stand up for the customer!

I used to work for great managers that always listened when I brought up the customer (I was responsiblke for Customer support and Quality). Those were great times, even if we often let customers down. At least our customers believed we were trying to get better.

My bosses changed and the new ones never consulted me on anything of significance. Our customers stopped believing in us. We dropped from the number one company in our market to "not even a player" in about a year.

I feel bad for my customers - because I think I got out of that company just in time - but I also feel like I abandonded my customers.

Everything you do should be bracketed by three questions:

1) How will customers perceive this?
2) How will this help customers?
3) Will this save customers time and/or money, or will it just save us time and/or money - customer be damned?

Rob

Posted by: Rob La Gesse | Oct 3, 2006 4:46:15 PM

hear hear! great post Kathy.

I have a lot of attitude about this too... particularly as people come and talk to be because I specialise in designing experiences that put their customers at the centre of attention, but still they persist in focusing on the requirements of the marketing department, or the internal politics of the company - and these get priority over what's best for the customer.

*arrrggghh!*

Posted by: leisa reichelt | Oct 3, 2006 4:59:45 PM

Hey Kathy,
Great post. The two grid images should be printed and posted on every companies bulletin board.
And PLEASE regardless of what people say in meetings, do not throw yourself out of the trailor :-)

Posted by: Parag Shah | Oct 3, 2006 11:49:30 PM

Amazing idea Kathy. I've seen some of the "best" ideas have the WORST impact on clients because the client was of secondary concern to getting the marketing message out, shameless though it may be. If we aren't thinking about the client's needs first, then we aren't doing the right thing. Thanks for that reminder.

And these bingo cards are priceless. You could also deal out the positive ones to random people that DO keep the customers first and foremost at a meeting, and have them shout out the cards from time to time, just to keep a meeting moving along! I can just see me now, shouting "It's not about us...it's about how customers feel!" in our boardroom, and me getting the sharp stick, er evil eye from someone. Should be fun!

Posted by: Phil Gerbyshak | Oct 4, 2006 5:04:22 AM

You rock, lady. Even though I just wrote a blog post about blogging for myself and not linking much, I'm going to post this one. :)

I came into the world of technology and devolpment quite recently, after a coupla decades in commercial real estate development followed by several years of starting and running web based businesses.

I'm completely blown away by the general obliviousness of so many tech developers to customers and the marketplace as ...uhm... PEOPLE (hello?) just like us.
You're smart and financially successful (er, planning to be) so you're superior to the masses? I find myself going on about our market/customers and watching either eyes glazing over or, sometimes, a baffled curiosity as though I just landed from Mars.

Ok. Seems I have a bit of 'tude about this too.

I'll take about 20 sets of those Bingo games. Do you take Paypal?

Vera

Posted by: VeraBass | Oct 4, 2006 7:12:06 AM

I wish you were speaking at the ARMA Conference in San Antonio this month. You should go just to check it out. Records management could use a voice like yours advocating for the user whenever possible.

Posted by: Raalnan Five | Oct 4, 2006 8:59:05 AM

Write a book with all this please! I have been through a few business motivation books in the past few days and they have all been depressingly disappointing. Your stuff rocks and to me it screams to be turned into a book. I'm reading The Long Tail, and enjoying it, even though I read the original magazine article and lots of the blog and much of that is repeated in the book. It's having it collected and put together in a nice flow that makes me continue reading, so I think you should do it too!

Posted by: Jennifer Apple | Oct 4, 2006 10:06:41 AM

I agree with the general sentiments in the comments section. Kathy your posts and metaphors really rock.

I am a first time blogger who's been in communications and marketing, which in my book ARE about the customer experience (everyone is my customer), on the corporate side. So I am using the blog in my spare time to experiment on value, content creation and possibly a new market space in due time. For now I am just finding a voice.

Your material could easily become a book, one that would sell itself. Thank you.

Posted by: Valeria Maltoni | Oct 4, 2006 12:51:11 PM

Jennifer, that's an interesting thought ... I heard a rumor that Kathy was working on just such a book ;)

Posted by: Bill Mietelski | Oct 4, 2006 1:32:26 PM

Awesome post, Kathy. I nearly defenestrated myself recently when a manager described the user experience as, "...and then the user clicks on button X..."

That's NOT the user experience, it's interaction! (This was the same manager who sent around an email looking for recommendations after a client asked us to relable a navigation item that had already been successfully tested with users because she thought it was 'boring'.)

Ignoring the users or thinking about them in the wrong way is never going to create passionate users.

I take pride in being a bit of a troublemaker within my organisation because it means I'm making people think about this stuff. The occasional, histrionic, "But think of the USERS!" (a la "But think of the CHILDREN!") gets a bit of a laugh and allows me to redirect the conversation towards our ultimate audience.

Posted by: Theresa Cunnington | Oct 4, 2006 8:34:56 PM

Kathy

Very funny. I laughed out loud, especially the, "our users won't RTFM".

It reminds me of the saying attributed to a former chairman of Ford Motor Company who said something along the lines of: "If we are not driven by our customers, then our vehicles won't be driven by them either".

Sad to say, despite coming from a long-time Ford family, my wife and I both drive Toyotas today. And we have no intention of ever switching back.

Graham Hill

Posted by: Graham Hill | Oct 5, 2006 3:18:28 AM

You make a very valid point. Corporate america says "We need to change for the customer!" Which actually means "I am a senior manager, and since I have been suppressed and jerked around my whole life, it's time I can change the things that were never broken and add new things that don't make sense just becuase I am now in a position that I can do so, and if you don't like it, then you can be shoved aside with the others!" Too many times I have seen and heard that things need to change for the member (in my case of working in a credit union) and it's not becuase it will better them, but more or less make us work different.

With that company, the programmrs never took time to get to know their users which were us (the agents). These programs they "wrote" for us SUCKED!!! User friendly couldn't be used in the same sentence to describe them.

Thanks,

Jeremy.

Posted by: Jeremy Woertink | Oct 5, 2006 12:18:57 PM

These bingo cards are the greatest. Your use of visuals is pricesless in communicating these ideas! Keep up the good work!

Regards from the Netherlands

Posted by: Dave | Oct 5, 2006 1:23:38 PM

We talk about our users all day. We listen to them and they talk about what we call "the internet being down". We are about to launch our product and hope that caring for users was worth it...VC's don't get it and don't care, but they have the money. We've done this on our own dime...ignoring the constant "need to have ads" or "need to hold back features to charge premium service fees". ..check us out..enjoy. www.bounceisfree.com
Saturday 10/8 Launch: www.bouncebase.com

Posted by: David Armstrong | Oct 5, 2006 2:37:53 PM

Hello Kathy,

I wanted to layout and play around with your idea of “customers being ignored” by company's that say they've got their customer's best interest in mind. I decided to post an article on my site, CommerceCubes.com, feel free to have a read and let me know what you think.

commercecubes.com/publication/2006/10/%e2%80%9cby-committee%e2%80%9d-development-design-with-customers%e2%80%99-minds/

Lucas

Posted by: Luc | Oct 7, 2006 1:31:51 PM

I'm reminded of a comment made by one of my lecturers on my Computing degree back in '86. Having set out *the* way to do something, my hand went up at the back of the room. "Why?"

"What do you mean?"

"Why like that? Is it faster? More efficient? Better for the users?"

"Users? You don't need to worry about them."

While this was before PCs really kicked in, most of the other students who took that advice onboard at face value would now be 40ish like myself. And coming into positions of power.

I hope they have learned the error of his ways inbetween times...

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golden palace poker -
golden reef casino -
golden riviera casino -
golden riviera poker -
golden tiger casino -
golden tiger casino jp -
golden tiger poker -
gold gate casino -
gold key casino -
gold nugget casino -
good as gold casino -
grand aces -
grand banks casino -
grand bay -
grand bay poker -
grand casino royale -
grand hotel casino -
grand monaco -
grand monaco casino -
grand online -
grand prix lotto -
grand riviera -
grand slots -
gut shot -
hammers casino -
havana club -
holdem poker -
home casino -
hype gaming -
hype partners -
ibig casino -

Posted by: pawep | Aug 15, 2007 9:30:05 PM

imperial casino -
i net bet -
inter champs -
inter tops -
i play tournaments -
isa bet -
island poker -
jackpot city -
jackpot palace -
jackpots in a flash -
jackpot wheel -
joyland casino -
jupiter club -
king netpunes casino -
king solomons -
kiwi bingo -
kiwi bingo uk -
kiwi casino -
kiwi casino poker -
ladies bingo -
lady dream -
lake palace -
las seters -
las vegas usa casino -
luck n roll casino -
lucky emperor -
lucky nugget -
lucky nugget casino -
lucky nugget poker -
mad bingo -
magic box casino -
magic oasis -
mapau -
mapau bingo -
mapau de -
maple casino -
merlins magic casino -
metro casino -
miami beach -
miami paradise casino -
millionaire casino -
miss bingo -
monaco gold casino -
mummys gold -
music hall casino -
new york casino -
noble poker -
nostalgia casinos -
omni casino -
online casino -
online vegas -
only bingo -
orbital casino -
pacific poker -
palace of chance -
paradise 8 -
paradise eight -
party bingo -
party casino -
party gammon -
party poker -
peach casino -
pharaohs casino -
phoenician casino -
piggs casino -
piggs peak -
planet luck -
platinum play -
platinum slots -
play 4 free -
play and deal -
players club casino -
players vegas -
playgate casino -
playgate poker -
play united -
poker 333 -
poker affiliate -
poker forum challenge -
poker metro -
poker ocean -
poke round -
poker rewards -
poker room -
poker room la -
poker show -
poker time -
prestige bingo -
prestige casino -
prestige poker -
pure platinum poker -
pure slots -
purple lounge -
pyramid casino -
race track casino -
refer back -
refer spot -
rewards parking -
rich webmaster -
river belle -
river belle poker -
river nile casino -
rock my wallet -
roxy palace -
roxy poker -
royal plaza casino -
royal vegas -
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ruby bingo -
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ruby fortune -
sail away casino -
sands of the caribbean -
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sci fi casino -
seven sultans -
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shark casino -
showdown casino -
sia casino -
silver dollar -
silver dollar casino -
slot fever casino -
slot land -
slots -
slots 24 -
slots alley casino -
slots cr -
slots plus -
slots royale -
social paradise -
spass kasino -
spin palace -
spin palace poker -
sports interaction -
star luck casino -
sterling house casino -
strike it lucky casino -
sunny diamonds -
sun palace casino -
sun poker -
sunset casino -
sun vegas -
super slots -
super slots bingo -
swiss casino -
the sands -
the six shooter -
the star casino -
this is vegas -
tiki bingo -
titan poker -
top card casino -
top line bingo -
touch stone poker -
trident lounge -
trident poker -
triple win -
true earnings -
twin aces casino -
uk casino club -
united partner program -
usa casino -
vc casino -
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vegas 7 casino -
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vegas break casino -
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vegas country casino -
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vegas red -
vegas seven casino -
vegas slot casino -
vegas splendido -
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victior chandler casino -
victor -
video poker classic -
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vip soccer -
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windows casino -
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wssb sport -
you bingo -
yukon gold casino -
zodiac casino -
24h poker -
24kt gold casino -
32 red -
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32 red poker -
32 vegas -
3 diamonds casino -
400 affiliates -
49er casino -
50 stars casino -
777 dragon -
7 sultans -
7 sultans poker -
888 -
888 casino -
09:00 AM -
9 games -
9 poker -
absolute poker -
ace club -
aces high -
acf webmaster -
acropolis casinos -
action gold -
action poker -
affiliate lounge -
all jackpots -
all poker casino -
all slots -
amber coast casino -
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arthurian casino -
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atlantic lounge -
aus vegas -
aztec riches casino -
aztec riches poker -
bet 365 -
bet 365 poker -
bet com -
bet direct casino -
bet direct poker -
bet fred -
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bingo bank roll -
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bingo day -
bingo for money -
bingo hall -
bingo knights -
bingo liner -
bingo palace -
bingo program -
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capital bingo -
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caribbean gold -
caribbean sun poker -
carnival casino -
car sands -
casino 365 -
casino 770 -
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casino bleu blanc rouge -
casino classic -
casino coins -
casino controller -
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casino domain -
casino elegance -
casino euro -
casino fantasy -
casino fortune -
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casino profit share -
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casino treasure -
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cd casino -
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cinema casino -
cirrus casino -
club dice casino -
club dice poker -
club euro casino -
club player casino -
club uk casino -
club usa casino -
cocoa casino -
college poker championship -
colosseum casino -
cool cat casino -
cote dazur palace -
crazy vegas casino -
crazy vegas poker -
crystal palace casino -
cs casino -
dash casino -
da vincis gold -
desert dollar -
deutsches grand monaco -
diamond casino -
diamond club casino -
diamond club poker -
diamond deal casino -
dream poker -
ecard room -
el bingo -
empire poker -
english habour -
english habour poker -
english habour uk -
enter casino -
euro grand -
europa casino -
euro poker -
everest poker -
fair poker -
festive bingo -
first web casino -
flamingo club -
fortune affiliates -
fortune lounge -
fortune room -
g3 partner -
galactic bingo -
gambling federation -
gambling wages -
gaming club -
gaming club poker -
gaming club uk -
gaming income -
geisha bingo -
get 21 -
giant vegas -
giga slot -
global player -
golden casino -
golden palace -
golden palace bingo -
golden palace mobile -
golden palace poker -
golden reef casino -
golden riviera casino -
golden riviera poker -
golden tiger casino -
golden tiger casino jp -
golden tiger poker -
gold gate casino -
gold key casino -
gold nugget casino -
gran casino espana -
grand banks casino -
grand hotel casino -
grand monaco -
grand monaco casino -
grand online -
grand prix lotto -
grand slots -
gut shot -
hammers casino -
hampton casino -
havana club -
holdem poker -
home casino -
hotel casino network -
hype gaming -
hype partners -
ibig casino -
imperial casino -
i net bet -
inter champs -
internet bingo -
inter tops -
isa bet -
island poker -
jackpot city -
jackpot factory -
jackpot joy -
jackpot palace -
jet bingo -
joyland casino -
juegos 65 -
ladies bingo -
las seters -
las vegas usa casino -
luck n roll casino -
lucky emperor -
lucky nugget -
lucky nugget casino -
lucky nugget poker -
mad bingo -
magic box casino -
magic oasis -
mahjong time -
mapau -
mapau bingo -
mapau de -
maple casino -
metro casino -
miami beach -
miami paradise casino -
millionaire casino -
miss bingo -
monaco gold casino -
music hall casino -
my bookie -
new york casino -
nine -
nine am -
nine games -
nine poker -
noble poker -
nostalgia casinos -
oasis casino -
omni casino -
online casino -
orbital casino -
oyna 65 -
pacific poker -
palace of chance -
paradise 8 -
paradise affiliates -
paradise eight -
paradise poker -
party bingo -
party casino -
party gammon -
party poker -
peach casino -
pharaohs casino -
phoenician casino -
planet luck -
platinum play -
platinum slots -
play 4 free -
play 65 -
play and deal -
players club casino -
playgate casino -
playgate poker -
poker -
poker affiliate -
poker cs -
poker forum challenge -
poker in canada -
poker metro -
poker ocean -
poke round -
poker rewards -
poker room -
poker room la -
poker share -
poker show -
poker time -
portofino casino -
presitge poker -
prestige bingo -
prestige casino -
pure platinum poker -
pure slots -
purple lounge -
pyramid casino -
refer back -
refer bingo -
revenue giants -
rewards parking -
rich webmaster -
river belle -
river belle poker -
river nile casino -
rock my wallet -
royal card club -
royal dice -
royal plaza casino -
royal vegas -
royal vegas poker -
ruby bingo -
ruby bingo uk -
sandpiper casino -
sands of the caribbean -
s casino -
seven sultans -
seven sultans poker -
showdown casino -
sia casino -
sierra star casino -
silver dollar -
silver dollar casino -
slot fever casino -
slot land -
slots -
slots 24 -
slots alley casino -
slots cr -
slots plus -
slots royale -
slots village -
social paradise -
spass kasino -
speed bet -
sports interaction -
star luck casino -
stars and stripes bingo -
sterling house casino -
strike it lucky casino -
sunny diamonds -
sun palace casino -
sun poker -
sunset casino -
sun vegas -
super slots -
super slots bingo -
swiss casino -
tcads -
the sands -
this is vegas -
tiger gaming -
titan poker -
touch stone poker -
true earnings -
twin aces casino -
uk casino club -
ultimate bet -
united partner program -
usa casino -
vc casino -
vc poker -
vegas 7 casino -
vegas affiliates -
vegas casino online -
vegas country casino -
vegas experts -
vegas joker casino -
vegas lucky -
vegas magic -
vegas palms -
vegas partner -
vegas partner lounge -
vegas red -
vegas seven casino -
vegas slot casino -
vegas towers -
vegas villa -
vics bingo -
victor -
victor chandler casino -
video poker classic -
video poker grand -
villento -
virtual city casino -
virtual city poker -
wild jack casino -
wild jack mobile -
wild jack poker -
windows casino -
winward casino -
you bingo -
yukon gold casino -
zodiac casino -
24h poker -
24kt gold casino -
32 red -
32 red affiliates -
32 red poker -
400 affiliates -
7 sultans -
7 sultans poker -
09:00 AM -
9 games -
9 poker -
absolute poker -
aces high -
acf webmaster -
acropolis casinos -
action gold -
action poker -
affiliate lounge -
all jackpots -
all slots -

Posted by: amewptu | Aug 15, 2007 9:30:40 PM

all star affiliates -
apues tas -
aspinalls online casino -
atlantic lounge -
aus vegas -
aztec riches casino -
aztec riches poker -
bella vegas -
bet 19 -
bet 365 -
bet 365 poker -
bet bet -
bet casino -
bet com -
bet direct casino -
bet direct poker -
bet euro -
bet fred -
bet game day -
bet holdem -
bet max casino -
bet on games -
bet on races -
bet on usa -
bets son -
bet wwts -
big bettys bingo -
bingo 777 -
bingo bank roll -
bingo cabin -
bingo cafe -
bingo fantasy -
bingo for money -
bingo hall -
bingo liner -
bingo palace -
bingo program -
bingo promoter -
bingo reward -
bingo royalty -
bingos -
bingos uk -
blackjack ballroom -
black pool bingo -
break away casino -
bright right -
cabaret club casino -
canadas best bingo -
canbet -
canbet casino -
canbet poker -
canbet sports -
capital bingo -
captain cooks casino -
captain cooks poker -
cash wave -
casino 365 -
casino 770 -
casino blasters -
casino classic -
casino controller -
casino domain -
casino elegance -
casino euro -
casino fantasy -
casino glamour -
casino kingdom -
casino lucky dog -
casino lux -
casino partouche -
casino pay check -
casino rewards -
casino room -
casino treasure -
casino verano -
casino webcam -
celeb poker -
centre bet -
centre bet affiliates -
centre bet poker -
cherry casino -
cindys poker -
city club casino -
club euro casino -
club uk casino -
club usa casino -
cocoa casino -
college poker championship -
crystal palace casino -
cyber sportsbook -
dash casino -
da vincis gold -
desert dollar -
deutsches grand monaco -
diamond casino -
diamond deal casino -
diamond gal -
dream poker -
earn united -
ecard room -
el bingo -
euro poker -
everest poker -
fair deal sports -
fast win casino -
festive bingo -
first web casino -
five card charlie -
flamingo club -
fortune affiliates -
fortune junction -
fortune lounge -
fortune room -
g3 partner -
galactic bingo -
gambling federation -
gaming club -
gaming club poker -
gaming club uk -
gaming income -
geisha bingo -
geisha lounge -
get 21 -
giant vegas -
giga slot -
gl casino -
global player -
go casino -
gold betting -
golden casino -
golden palace -
golden palace bingo -
golden palace mobile -
golden palace poker -
golden tiger casino -
golden tiger casino jp -
golden tiger poker -
gold nugget casino -
good as gold casino -
gran casino espana -
grand aces -
grand bay -
grand bay poker -
grand casino royale -
grand monaco -
grand monaco casino -
grand online -
grand prix lotto -
grand riviera -
grand slots -
gut shot -
hampton casino -
havana club -
holdem poker -
home casino -
hotel casino network -
hype gaming -
hype partners -
imperial casino -
i net bet -
inter champs -
internet bingo -
inter tops -
i play tournaments -
isa bet -
island poker -
jackpot city -
jackpot factory -
jackpot joy -
jackpot palace -
jackpots in a flash -
jackpot wheel -
jet bingo -
juegos 65 -
jupiter club -
king neptunes casino -
king solomons -
kiwi bingo -
kiwi bingo uk -
kiwi casino -
kiwi casino poker -
ladies bingo -
lady dream -
lake palace -
las seters -
las vegas usa casino -
lucky emperor -
lucky nugget -
lucky nugget casino uk -
lucky nugget poker -
mahjong time -
merlins magic casino -
metro casino -
mummys gold -
my bookie -
nine -
nine am -
nine games -
nine poker -
oasis casino -
online casino -
online vegas -
only bingo -
orbital casino -
oyna 65 -
pacific poker -
paradise 8 -
paradise affiliates -
paradise eight -
paradise poker -
pharaohs casino -
phoenician casino -
piggs casino -
piggs peak -
platinum play -
platinum slots -
play 4 free -
play 65 -
play and deal -
players club casino -
players vegas -
play united -
poker -
poker 333 -
poker affiliate -
poker cs -
poker forum challenge -
poker in canada -
poker rewards -
poker room -
poker share -
poker time -
portofino casino -
pure platinum poker -
pure slots -
purple lounge -
pyramid casino -
race track casino -
refer back -
refer bingo -
refer spot -
revenue giants -
rewards parking -
river belle -
river belle poker -
rock my wallet -
roxy palace -
roxy poker -
royal card club -
royal dice -
royal vegas -
royal vegas poker -
ruby fortune -
sail away casino -
sandpiper casino -
sci fi casino -
seven sultans -
seven sultans poker -
shark casino -
showdown casino -
sia casino -
sierra star casino -
slot fever casino -
slot land -
slots -
slots 24 -
slots cr -
slots plus -
slots village -
social paradise -
speed bet -
spin palace -
spin palace poker -
stars and stripes bingo -
strike it lucky casino -
sun palace casino -
sunset casino -
tcads -
the six shooter -
the star casino -
this is vegas -
tiger gaming -
tiki bingo -
top card casino -
top line bingo -
touch stone poker -
trident lounge -
trident poker -
triple win -
true earnings -
twin aces casino -
ultimate bet -
united partner program -
vc casino -
vc poker -
vegas break casino -
vegas casino online -
vegas experts -
vegas lucky -
vegas magic -
vegas palms -
vegas splendido -
vegas towers -
vegas usa -
vegas villa -
vics bingo -
victor -
victor chandler casino -
video poker classic -
video poker grand -
villento -
vip -
vip casinos -
vip horses -
vip poker -
vip profits -
vip soccer -
vip sports -
virtual city casino -
virtual city poker -
wager junction -
wager profits -
wild jack casino -
wild jack mobile -
wild jack poker -
winward casino -
wssb casino -
wssb sport -
yukon gold casino -
zodiac casino -
32 vegas -
3 diamonds casino -
49er casino -
50 stars casino -
777 dragon -
888 -
888 casino -
ace club -
all jackpots -
all poker casino -
all slots -
all star affiliates -
amber coast casino -
aposte -
arthurian casino -
aus vegas -
bella vegas -
bet 19 -
bet bet -
bet casino -
bet euro -
bet game day -
bet holdem -
bet on games -
bet on races -
bet wwts -
big bettys bingo -
bingo 777 -
bingo day -
bingo fantasy -
bingo knights -
black pool bingo -
black widow casino -
break away casino -
bright right -
cabaret club casino -
cameo casino -
caribbean gold -
caribean sun poker -
carnival casino -
car sands -
cash wave -
casino bleu blanc rouge -
casino coins -
casino del rio -
casino fortune -
casino fortune uk -
casino france net -
casino king -
casino las vegas -
casino lucky dog -
casino mb -
casino onliner -
casino partners -
casino pay check -
casino pays -
casino profit share -
casino tropez -
casino us -
casino verano -
casino webcam -
cd casino -
cd poker -
challenge casino -
cinema casino -
cirrus casino -
city club casino -
club dice casino -
club dice poker -
club player casino -
colosseum casino -
cool cat casino -
cote dazur palace -
crazy vegas casino -
crazy vegas poker -
cs casino -
cyber sportsbook -
diamond club casino -
diamond club poker -
diamond gal -
earn united -
empire poker -
english habour -
english habour poker -
english habour uk -
enter casino -
euro grand -
europa casino -
fair deal sports -
fair poker -
fast win casino -
first web casino -
five card charlie -
fortune junction -
gambling wages -
geisha lounge -
gl casino -
go casino -
gold betting -
golden reef casino -
golden riviera casino -
golden riviera poker -
gold gate casino -
gold key casino -
good as gold casino -
grand aces -
grand banks casino -
grand bay -
grand bay poker -
grand casino royale -
grand hotel casino -
grand riviera -
hammers casino -
hotel casino network -
ibig casino -
i play tournaments -
jackpot factory -
jackpot joy -
jackpots in a flash -
jackpot wheel -
joyland casino -
jupiter club -
king neptunes casino -
king solomons -
kiwi bingo -
kiwi bingo uk -
kiwi casino -
kiwi casino poker -
lady dream -
lake palace -
luck n roll casino -
mad bingo -
magic box casino -
magic oasis -
mahjong time -
mapau -
mapau bingo -
mapau de -
maple casino -
merlins magic casino -
miami beach -
miami paradise casino -
millionaire casino -
miss bingo -
monaco gold casino -
mummys gold -
music hall casino -
new york casino -
noble poker -
nostalgia casinos -
omni casino -
online vegas -
only bingo -
palace of chance -
party bets -
party bingo -
party casino -
party gammon -
party poker -
peach casino -
piggs casino -
piggs peak -
planet luck -
players vegas -
playgate casino -
playgate poker -
play united -
poker 333 -
poker metro -
poker ocean -
poke round -
poker room la -
poker share -
poker show -
prestige bingo -
prestige casino -
prestige poker -
race track casino -
refer spot -
rich webmaster -
river nile casino -
roxy palace -
roxy poker -
royal plaza casino -
ruby bingo -
ruby bingo uk -
ruby fortune -
sail away casino -
sandpiper casino -
sands of the caribbean -
s casino -
sci fi casino -
shark casino -
silver dollar -
silver dollar casino -
slots alley casino -
slots royale -
spass kasino -
spin palace -
spin palace poker -
sports interaction -
star luck casino -
sterling house casino -
sunny diamonds -
sun poker -
sun vegas -
super slots -
super slots bingo -
swiss casino -
the sands -
the six shooter -
the star casino -
tiki bingo -
titan poker -
top card casino -
top line bingo -
trident lounge -
trident poker -
triple win -
uk casino club -
ultimate bet -
usa casino -
vegas 7 casino -
vegas affiliates -
vegas break casino -
vegas country casino -
vegas experts -
vegas joker casino -
vegas partner -
vegas partner lounge -
vegas red -
vegas seven casino -
vegas slot casino -
vegas splendido -
vegas usa -
vip -
vip casinos -
vip horses -
vip poker -
vip profits -
vip soccer -
vip sports -
wager junction -

Posted by: awemtu | Aug 15, 2007 9:31:05 PM

wager profits -
wild jack casino -
wild jack mobile -
windows casino -
wssb casino -
wssb sport -
you bingo -
24h poker -
24kt gold casino -
32 red -
32 red affiliates -
32 red poker -
400 affiliates -
777 dragon -
7 sultans -
7 sultans poker -
09:00 AM -
9 games -
9 poker -
absolute poker -
aces high -
acf webmaster -
acropolis casinos -
action gold -
action poker -
affiliate lounge -
all poker casino -
aposte -
apues tas -
arthurian casino -
aspinalls online casino -
atlantic lounge -
aztec riches casino -
aztec riches poker -
bet 365 -
bet 365 poker -
bet com -
bet direct casino -
bet direct poker -
bet fred -
bet max casino -
bet on usa -
bets son -
bingo bank roll -
bingo cabin -
bingo cafe -
bingo day -
bingo for money -
bingo hall -
bingo liner -
bingo palace -
bingo program -
bingo promoter -
bingo reward -
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Posted by: awetwe | Aug 15, 2007 9:31:38 PM

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